terms and conditions
Welcome to our website!
Who are we?
Throughout the site, the terms‚ we‚ us‚ and our‚ refer to Small Giants whose registered office is Poseative Ltd, Kemp House 152-160, City Road, London, UK, EC1V 2NX. Our company registration number is 10826577. The term ‘you’ refers to the user or viewer of our website.
Once you place your order, we will review it and put it through for processing. If we notice any missing information or anticipate any issues, we will get in touch with you to ask further questions. Otherwise the order should be processed and dispatched, usually within 1-2 days.
Items within the UK will be shipped with Yodel. Our standard UK delivery is 3-5 days. Orders within the UK over £10 will receive free delivery.
For international deliveries, we use different courier services with standard delivery being 2-9 working days. We cannot accept any responsibility for products imported into other countries, and purchases are made at your own risk. Small Giants cannot give refunds on any undelivered international purchases and we recommend using our tracked delivery option to avoid any potential disappointment.
Small Giants does not add on any handling fee to you. Delivery costs will be charged in addition and are not included in the product cost.
We do not offer returns on foods, drinks or merchandise but if you aren’t happy with your order or the service, please email firstname.lastname@example.org and we will do all we can to help.
Deliveries are picked and dispatched shortly after they are ordered, so, unfortunately, we cannot cancel deliveries. It will arrive with you and if you are still unsatisfied, email email@example.com, as above.
We accept payment online by Maestro, Electron, Visa, and MasterCard. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential. In fact we never see any of the card number ourselves.
Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.
Prices for our products are subject to change without notice. Your payment is taken as you place your order so you will always be charged at the rate advertised at the point of ordering.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
To help us improve our terms & conditions including privacy policies, please give us your feedback. You can email us on:
In order to improve our products and services, we may also contact customers and invite them to review their order.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
PLEASE REMEMBER THAT THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.