Terms and conditions of service

Who are we?

The terms "we", "us" and "our" refer to Small Giants S.r.l., with registered office at Via Mauro Macchi 8, 20124 Milan (MI), Italy, VAT no. IT12800070968. The term "you" refers to the user or visitor of our website.

By continuing to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use.

Ordering

Once you have placed your order, we will review it and send it for processing. If we notice missing information or problems, we will contact you. Orders are generally processed and shipped within 1–2 working days.

Payments

We accept the payment methods shown at checkout (for example credit and debit cards). Payment is processed by a fully authorised payment service that guarantees complete confidentiality of your information. We never see your card number.

Payment is charged at the time of order. Please make sure you receive both the order confirmation and the payment confirmation.

Withdrawal and cancellation

You have the right to withdraw from your purchase within 14 days of delivery, only for products whose packaging is still sealed and intact. You can cancel your order from your account until it has been prepared by the warehouse; after that, you can refuse the parcel on delivery or send it back to us sealed. Return costs are borne by the customer. Timing, procedure, refunds and the withdrawal form are described in our Refund policy.

Service modifications

Prices are subject to change without notice. We reserve the right to modify or discontinue the service at any time.

Feedback

To help us improve our terms and conditions, including our privacy policy, send your feedback to: hello@eatsmallgiants.com

General Terms of Use

The content of the pages of this website is subject to change without notice. This website uses cookies to monitor browsing preferences.

While we try to ensure that the information is accurate, we give no warranty as to its completeness or suitability for any particular purpose.

This website contains material owned by or licensed to Small Giants S.r.l. Reproduction is prohibited unless otherwise stated.

Applicable law

These Terms of Service are governed by Italian law. For disputes with consumers, the court of the consumer's place of residence or domicile has jurisdiction, as provided by the Italian Consumer Code; in all other cases the Court of Milan has jurisdiction.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER UNDER THE ITALIAN CONSUMER CODE (LEGISLATIVE DECREE 206/2005).

Last updated: November 2026