Refund policy
Right of withdrawal
You have 14 days from delivery to withdraw from your purchase, without giving any reason. For obvious reasons of hygiene and health protection, withdrawal is possible only if the packaging is still perfectly sealed, intact and unopened. Once the package has been opened, the right of withdrawal no longer applies (Art. 59(e), Italian Consumer Code).
To withdraw, you can start the process from your account at eatsmallgiants.com/account, write to us at hello@eatsmallgiants.com with your order number, or use the withdrawal form at the bottom of this page.
You can also withdraw from only part of the products ordered: in this case the original shipping costs are not refunded. If the order included free gifts linked to the purchase, they must also be returned in the event of withdrawal.
Return costs
The cost of sending the products back to us is borne by the customer. After notifying us of your withdrawal, you have 14 days to send the sealed products back to the address we will give you.
Refunds
Within 14 days of your withdrawal notice we will refund the amount paid, including the standard shipping costs of the order, using the same payment method used for the purchase. Return costs are borne by the customer and are not refunded. The refund is made once the return has reached our warehouse or, if earlier, once you have sent us proof of return shipment (tracking number).
Undelivered parcels
Please check your address and phone number carefully when ordering. If the parcel comes back to our warehouse because you refused it on delivery, did not collect it within the courier's holding period, or because the address given was wrong or incomplete, you can choose between:
- a credit equal to the amount paid, to use on your next order;
- a new shipment, at your expense;
- a refund when the parcel arrives back, minus the cost of returning it.
Damaged, wrong, missing or near best-before products
If you receive products that are damaged, different from those ordered, missing, past their best-before date or too close to it, write to us within 14 days of delivery at hello@eatsmallgiants.com with your order number and a photo of the package and the products.
The best-before date is the date shown on the label after the words “best before”: it indicates until when the product keeps its best taste and qualities. It is not a safety expiry date.
In these cases we will offer you a credit of equal value to use on a future order, or send you the correct or missing products; if that is not possible, we will refund you. There are no costs for you. This does not apply to products sold as “short date” at a discounted price, with the best-before date clearly shown on the product page and accepted at the time of purchase.
If you have any questions, or if you're not happy with your order or the service you received, write to us at hello@eatsmallgiants.com and we'll do everything we can to help.
100% Satisfaction Guarantee (Happiness Guarantee)
Valid only for customers of eatsmallgiants.com: if you don't love your Small Giants products 100%, we'll refund your first box (up to a maximum of 8 packs). Refunds under our Happiness Guarantee can be requested within 30 days of the order date (whether or not the products have been opened).
Cancellations
Our orders are processed and shipped very quickly. You can cancel your order directly from your customer account until it has been prepared by the warehouse: in this case we refund the full amount, including shipping.
If the order has already been prepared or shipped we can no longer stop it, but you can still withdraw by refusing the parcel on delivery or by sending it back to us sealed within 14 days of delivery, according to the rules above.
Withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: Small Giants S.r.l., Via Mauro Macchi 8, 20124 Milano (MI), Italy – hello@eatsmallgiants.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: ……………………
Order number: ……………………
Ordered on (*) / received on (*): ……………………
Name of consumer(s): ……………………
Address of consumer(s): ……………………
Signature of consumer(s) (only if this form is notified on paper): ……………………
Date: ……………………
(*) Delete as appropriate.
Last updated: November 2026